Shipping policy
Shipping policy
SHIPPING POLICY
Last Updated: June 2026
Thank you for shopping with PawSmile.
We are committed to delivering your order as quickly and efficiently as possible.
Shipping Locations
We currently ship to:
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United States
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United Kingdom
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Canada
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Australia
At this time, we do not ship to other countries.
Processing Time
Orders are processed within 1–3 business days after payment has been confirmed.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times:
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United States: 5–7 business days
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Canada: 7–10 business days
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United Kingdom: 7–10 business days
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Australia: 7–10 business days
Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or high seasonal demand.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
PawSmile is not responsible for orders shipped to incorrectly entered addresses.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at:
We will work with the shipping carrier to resolve the issue as quickly as possible.
