RETURN & REFUND POLICY

Last Updated: June 2026

At PawSmile, customer satisfaction is important to us.

Return Window

Customers may request a return within 14 days of receiving their order.

 

Eligibility Requirements

To qualify for a return:

• Item must be unused

• Item must be in original condition

• Item must be in original packaging

• Proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Used pet products

• Opened grooming products

• Personalized or customized items

• Gift cards

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email:
info@pawsmile.co

Please include:

• Order number

• Description of the issue

• Photos of the item received

 

Refund Process

Once your return is received and inspected, we will notify you regarding approval.

Approved refunds will be issued to the original payment method within 5–10 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Late or Missing Refunds

If you have not received your refund after 10 business days, please contact your bank or payment provider before contacting us.

For additional assistance, email:

info@pawsmile.co