CONTACT INFORMATION POLICY

Last Updated: June 2026

At PawSmile, we are committed to providing excellent customer service and support. If you have any questions regarding our products, orders, shipping, returns, or policies, our team is available to assist you.

Customer Support

PawSmile Customer Care

Email: info@pawsmile.co

Phone: +1 (719) 822-0591

Business Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday
10:00 AM – 4:00 PM (EST)

Sunday
Closed

Response times may be longer during public holidays or periods of high order volume.

 

Contact Methods

Email Support

For the fastest assistance, please contact us by email.

Email: info@pawsmile.co

Please include:

• Your full name

• Order number (if applicable)

• Detailed description of your inquiry

Our team typically responds within 24–48 business hours.

 

Phone Support

For general inquiries, you may contact us by phone during our business hours.

Phone: +1 (719) 822-0591

 

Order Support

For questions related to:

• Order status

• Shipping updates

• Tracking information

• Returns and refunds

• Product inquiries

• Account assistance

Please contact our support team via email and include your order number for faster service.

Mailing Address

If a return address is required for an approved return, customers will receive the appropriate return instructions from our support team.

Please do not send products back without first contacting customer support and receiving return authorization.

Customer Satisfaction

At PawSmile, customer satisfaction is our priority. We strive to provide prompt support and fair resolutions to all customer concerns.

If you need assistance, please reach out to our team and we will be happy to help.

Thank you for choosing PawSmile.

Happy Pets. Happy Hearts.